Refund & Returns Policy

The Halcyon Wellness Pty Ltd (ABN 00 000 000 000) is committed to your satisfaction. This Refund & Returns Policy sets out your rights and our obligations regarding returns and refunds for Slim Coffee Booster purchased through enercleanseex.world.

Your rights under this policy operate in addition to, and do not limit, your rights under the Australian Consumer Law (ACL), Schedule 2 of the Competition and Consumer Act 2010 (Cth).

1. Australian Consumer Law Guarantees

Under the ACL, our products come with guarantees that cannot be excluded. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have a product repaired or replaced if the product fails to be of acceptable quality and the failure does not amount to a major failure.

2. Our Voluntary Returns Policy - 14-Day Change of Mind

In addition to your statutory rights, we offer a 14-day change-of-mind return for Slim Coffee Booster, subject to the following conditions:

• The return request must be initiated within 14 calendar days of the date you received your order.
• The product must be unused and in its original, sealed packaging.
• Proof of purchase (order reference or receipt) must be provided.
• Return shipping costs for change-of-mind returns are at the buyer's expense.
• Once we receive and inspect the returned item, we will process a refund to the original payment method within 5-10 business days.

We reserve the right to refuse a change-of-mind return if the product has been opened, used, or is not in resaleable condition.

3. Faulty, Damaged, or Incorrect Items

If you receive a product that is faulty, damaged in transit, or not what you ordered, please contact us within 48 hours of delivery at hello@enercleanseex.world with your order reference and photos of the issue.

In such cases, we will arrange a replacement, exchange, or full refund (including return postage) at our cost, in accordance with our obligations under the ACL.

4. Non-Returnable Items

The following cannot be returned or refunded except where required by law:

• Opened or partially consumed products (for health and hygiene reasons).
• Products returned more than 14 days after receipt (change-of-mind), unless a statutory guarantee applies.
• Products not purchased directly through enercleanseex.world.

5. How to Initiate a Return

To begin a return:

• Email us at hello@enercleanseex.world with the subject line "Return Request - [your order reference]".
• Include your full name, order reference, reason for return, and (for damaged/faulty items) photos.
• We will respond within 2 business days with return instructions and our return address.
• Do not send goods back before receiving our return authorisation.

6. Refund Processing

Approved refunds are processed to the original payment method. Processing times:

• We issue the refund within 5 business days of receiving and inspecting the returned product.
• Your bank or payment provider may take a further 3-7 business days to post the credit to your account.

7. Contact

For all returns and refund enquiries:
Email: hello@enercleanseex.world
Phone: +61 3 9001 4422 (Mon-Fri, 9 am-5 pm AEST)
Post: The Halcyon Wellness Pty Ltd, 12 Wellness Lane, Melbourne VIC 3000, Australia

For information about the ACL and your consumer rights, visit the Australian Competition and Consumer Commission at accc.gov.au.